At Shire Court Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required. We recently undertook a patient survey* and the results are below:
Appearance:
Inside 90% said it was either very good or good
Outside 96% felt it was either very good or good
Waiting Room relaxing/welcoming 100% said it was
Staff
Reception friendly/efficient 100% felt they were
Dental Nurses/Hygienists: friendly/caring/helpful/reassuring 100% said they were
Dentists:helpful/caring/friendly 98% felt they were
Dentist explains sufficiently what treatment needs to be done 98% felt they did
Confident about the quality of treatment being provided 98% felt confident
Patient Information:
Sufficient dental leaflets 100% felt there was
Appointments:
Is it easy to book appointments 100% felt it was
Length of time to wait for future appointments acceptable 96% said it was
Payment for Treatment:
Is cost fully explained 98% said yes
Complaints:
Aware of the complaints procedure 70% were not aware – A notice is displayed in the Practice Waiting area
Have you complained in the last year – 100% said No
Would you recommend practice to others 100% said yes
Additional Comments from patients
All staff very friendly, helpful and very well run practice, professional team, great service, they know what they are doing, very convenient position, recommended by a friend, excellent dentists and hygienists with many years of experience brilliant, level of quality and professionalism from the dentist is exceptional, would recommend. Reminder texts great.
Often when I phone the answer machine is on and it takes a while to get through to receptionist – This has been reviewed, answer machine is only on when at lunch or when receptionist is dealing with another patient. We will continue to look at ways of improving this
Ladies toilet needs updating – Both Ladies and Gents toilets have been updated
* 50 patients completed the survey 02/20
sidebar1
